User testing made easy for local government websites

Published on 03 September 2019

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A quick tip for user-testing 

One of the best ways to connect with your community and make sure your local government website puts users first, is user testing. That may sound like an intimidating, drawn out process, but it’s not. 

Take your team to a local coffee shop for the day. Offer to buy your residents a cup of coffee in return for feedback on your website. Watch how they access information and ask them questions about how to make your site’s user experience better. After just one day, you’ll know if your website is working for the people who need it the most, your residents.

If you’d like more tips on making your website work for the people you serve, or you want to know more about user testing feel free to reach out to us. OpenCities is always happy to help. 


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